Amex Campaign Terms & Conditions:

  • Credit back is only applicable to Mass Affluent (excluding Centurion, Platinum Charge and Corporate) cards issued in UAE. 
  • Reward customers for their loyalty with a 10% credit back on their spends every “Thursday” during the campaign period, Valid until 28th March 2024 only.
  • Maximum discount is capped at AED 100.
  • Offer fulfilment: Payment to be fulfilled by AEME to eligible Cardmembers on a monthly 

basis (at the end of every month) as a statement credit.

  • Offer valid on purchases made through www.luluhypermarket.com & LuLu app UAE.
  • The Promotion is applicable only to eligible transactions made with Amex Mass Affluent cards issued in UAE and does not apply to transactions made with any other payment method or any other bank cards.
  • Offer is non-transferable.
  • This offer will not apply if you pay using your LuLu Credits or Apple Pay or LuLu Gift cards.
  • The promotion does not apply to LuLu Gift cards.
  • Participation in the Promotion constitutes acceptance of these Terms and Conditions.
  • The Bank's decision on all matters relating to the Promotion, including but not limited to eligibility and exclusions, shall be final and binding.
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Dubai, UAE.
  • Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
  • Amex & LuLu reserves the right, at its absolute discretion, to amend, withdraw and/or supplement these Terms and Conditions at Bank’s discretion, by notice in writing to you in accordance with applicable law. 
  • The Bank shall not be liable for and shall not entertain claims related to any benefit/ reward or in respect of any service or product provided under the benefit/ reward by a third party supplier and shall not be responsible to the qualifying customer/ cardholder for any losses, liabilities, damages, costs and expenses (including legal fees, costs and expenses) suffered or incurred by any of qualifying customer/ cardholder under or pursuant to any benefit/ reward or in respect of any service or product provided/ proposed to be provided by a third party supplier under these Terms and Conditions

 

Frequently Asked Questions (FAQs)

1. What is the offer?

  • Cardholders will receive a 10% credit back on their spends every “Thursday” during the campaign period, Valid until 28th March 2024 only.

2. How can I avail this offer?

Just go through the normal purchase process and checkout with Amex Mass Affluent cards issued in UAE on the checkout page. 

 3. What is the minimum transaction size for the offer?

There's no minimum transaction size, you can avail of the offer regardless of how much you spend.

4. What is the maximum discount that I can avail?

The maximum discount possible per transaction across luluhypermarket.com website and mobile app is AED 100 per transaction. 

 5. Is discount applicable on debit and credit cards?

The offer is applicable only in  Amex Mass Affluent cards. 

 6. Can I avail discount on EMI?

For availing EMI benefits, please contact your concerned Bank customer care directly. 

 7. Why my discount is not reflecting on checkout page?

Offer fulfilment: Payment to be fulfilled by AEME to eligible Cardmembers on a monthly basis (at the end of every month) as a statement credit.

 8. Will I be eligible for this offer if my payment fails while placing an order?

If your payment fails while placing the order, you can revise the payment. You can also reach out our customer care for support. Please note that you would be eligible for this discount, if you successfully place an order within the offer duration fulfilling all the eligible criteria. 

 

  • These Offer terms and conditions ("Offer Terms") are in addition to the luluhypermarket.com Conditions of Use & Sale and Privacy Notice to which you agree to by using luluhypermarket.com and Terms & Conditions of Amex. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer.
  • All customers in UAE region holding a Amex Mass Affluent cards issued in UAE are eligible to avail the Offer (each a "Cardholder").
  • The Offer is valid until 28th March 2024 (collectively "Offer Period"), unless revoked or extended by Lulu Hypermarket (in its sole discretion), without any prior notice and without any liability.
  • Under this Offer, any Cardholder who, during the Offer Period, purchases any product(s) (each a “Product”, and collectively “Products”) in LuLu Hypermarket platform and makes payment using Amex Mass Affluent card shall be entitled to receive 10% credit back on their spends every  “Thursday” during the campaign period (maximum amount of AED 100) .
  • This Offer will not be applicable if the Cardholder or LuLu cancel the order and/or the Cardholder returns the Product and, in such a case, participation in the Offer will be deemed withdrawn. 
  • LuLu Hypermarket and Amex reserve the right to disqualify the Cardholder from the benefits of the Offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the said Offer or otherwise by use of the Card. Lulu Hypermarket and Amex reserve their right to initiate legal recourses in the event of cheating or any other fraudulent activity by the person(s) trying to avail the Offer.
  • LuLu hypermarket and Amex reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary any or all these Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
  • Cardholders are not bound in any way to participate in this Offer. Any participation is voluntary, and the Offer is being made purely on a best effort basis.
  • Nothing herein amounts to a commitment by the Amex or LuLu Hypermarket to conduct further, similar, or other offers.
  • Any person availing this Offer will be deemed to have accepted these Offer Terms.